Some clips gett stuck on queue
complete
Maria
Some of the videos just get stuck on the queue and they are small videos 5/6 seconds it must be some bug
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Saravana
complete
We added an automatic retry mechanism when users video rendering fails the first time. The system will automatically requeue the task and generate the video on a different machine.
Please verify this is fixed now. Thanks!
R
Rajesh D'Souza
Merged in a post:
endless wait
luc
It's been more than 5 hours since I launched a creation and it's still waiting
R
Rajesh D'Souza
under review
R
Rajesh D'Souza
Merged in a post:
Failed to render
Maria
Hi, not sure if it was because server was busy or to many renders, but last night I got several videos that failed to render
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Rajesh D'Souza
Hey Maria,
Apologies for the issues!
Can you please confirm if you're using the same email ID for your Puppetry account?
Thanks!
Maria
Rajesh D'Souza done them on the website with my account, several similar clips but some rendered some did not
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Rajesh D'Souza
Maria: mscmail83@gmail.com this is the email ID used?
Maria
Rajesh D'Souza oh maybe I logged in with a different Gmail account also associated need to check
Maria
Rajesh D'Souza
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Rajesh D'Souza
Maria: Hey @Maria!
Are you using your mobile phone to create the videos?
Maria
Rajesh D'Souza mostly yes
Maria
Should i log in only with email and do not use google login?
Maria
My guess is the accounts are just partially connected and while we get access to everything even in free it may limit the number of movies?
Maria
Rajesh D'Souza sent a email now easier to explain
Saravana
Hi @luc, I'm sorry for the delay in responding to your bug report. This can happen if the text to speech system failed. Do you recollect which voice you used?