Some clips gett stuck on queue | Voters

Some clips gett stuck on queue

complete

Maria

Some of the videos just get stuck on the queue and they are small videos 5/6 seconds it must be some bug

May 22, 2024

Saravana

marked this post as

complete

We added an automatic retry mechanism when users video rendering fails the first time. The system will automatically requeue the task and generate the video on a different machine.

Please verify this is fixed now. Thanks!

Rajesh D'Souza

Merged in a post:

endless wait

luc

It's been more than 5 hours since I launched a creation and it's still waiting

May 22, 2024

Rajesh D'Souza

marked this post as

under review

Rajesh D'Souza

Merged in a post:

Failed to render

Maria

Hi, not sure if it was because server was busy or to many renders, but last night I got several videos that failed to render

May 22, 2024

Rajesh D'Souza

Hey Maria, 
Apologies for the issues! 
Can you please confirm if you're using the same email ID for your Puppetry account? 
Thanks!

Maria

Rajesh D'Souza done them on the website with my account, several similar clips but some rendered some did not

Rajesh D'Souza

Maria: mscmail83@gmail.com this is the email ID used?

Maria

Rajesh D'Souza oh maybe I logged in with a different Gmail account also associated need to check

Maria

Rajesh D'Souza

Maria: Hey @Maria!

Are you using your mobile phone to create the videos?

Maria

Rajesh D'Souza mostly yes

Maria

Should i log in only with email and do not use google login?

Maria

My guess is the accounts are just partially connected and while we get access to everything even in free it may limit the number of movies?

Maria

Rajesh D'Souza sent a email now easier to explain

Saravana

Hi @luc, I'm sorry for the delay in responding to your bug report. This can happen if the text to speech system failed. Do you recollect which voice you used?